Acceptance of Terms

By using this website, you confirm that:

• You are at least 18 years old or using the website under supervision of a guardian.
• The information provided by you is accurate and complete.
• You agree to follow all applicable laws and regulations.

Medical Disclaimer

All content on this website is provided for informational purposes only.

• The website does not provide medical advice, diagnosis, or treatment.
• Test results must always be interpreted by a qualified medical professional.
• Excel Diagnostics is not responsible for medical decisions made based solely on website content or test results.

In case of medical emergency, please contact your doctor or nearest hospital immediately.

Appointment Booking & Service Use

When booking tests or services:

You agree that:

• Appointment timings are subject to availability.
• You will provide correct patient details.
• You will follow preparation instructions (fasting, medication restrictions, etc.).

Excel Diagnostics reserves the right to:

• Reschedule appointments due to unforeseen circumstances.
• Cancel bookings if incorrect or incomplete information is provided.

Home Sample Collection

For home collection services:

• The user must provide correct address and contact details.
• Collection timing may vary due to traffic, weather, or operational reasons.
• Safe and hygienic sample collection protocols will be followed.

Excel Diagnostics is not liable if:

• Patient preparation instructions are not followed.
• Samples cannot be collected due to patient unavailability.

Reports & Digital Delivery

Reports may be delivered via:

• Website download portal
• WhatsApp or email (if opted)

By opting for digital delivery:

• You consent to electronic transmission of reports.
• You acknowledge that electronic communication may have inherent security risks.

Excel Diagnostics is not responsible for:

• Incorrect email or phone number provided by user.
• Unauthorized access due to user negligence.

Payments & Pricing

• All prices are subject to change without prior notice.
• Payment must be completed before or at the time of service unless otherwise agreed.
• Promotional packages may have limited validity.

Cancellation & Refund Policy

Appointments may be cancelled or rescheduled prior to the scheduled time.

Refund eligibility:

• Full refund if cancelled before sample collection or scan.
• No refund after test/sample collection is completed.
• Refund processing may take 7–10 working days.

Website Usage Restrictions

You agree NOT to:

• Use the website for unlawful purposes
• Attempt unauthorized access to systems
• Upload harmful or malicious content
• Copy or reproduce website content without permission

Intellectual Property

All content on this website including:

• Text
• Logos
• Graphics
• Images
• Website design

is the property of Excel Diagnostics and protected by copyright laws.

Unauthorized use is strictly prohibited.

Limitation of Liability

Excel Diagnostics will not be liable for:

• Delays due to technical or operational issues
• Loss arising from misuse of reports or website content
• Indirect or consequential damages

Services are provided “as is” without warranties of any kind.

Third-Party Links

The website may contain links to third-party platforms (e.g., report portals).

Excel Diagnostics is not responsible for:

• Third-party website content
• Privacy practices of external platforms

Changes to Terms

Excel Diagnostics may update these Terms at any time.

Updated terms will be posted on this page with the revised date.
Continued use of the website means you accept the updated Terms.

Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in Mysuru, Karnataka.

Contact Information

For questions regarding these Terms:

Excel Diagnostics
Phone: +91 90084 00877
Email: info@exceldiagnostics.in
Website: https://exceldiagnostics.in/